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99cd6f523162bd9d's avatar
99cd6f523162bd9d
New Novice
9 months ago
Solved

Sims 4 wont Start

I have been having a issue for the past few weeks. I completed an update and now my sims 4 wont start. I click on it to open, then the first frame image comes up, just before the starting video and p...
crashing
launching
  • puzzlezaddict's avatar
    puzzlezaddict
    8 months ago

    99cd6f523162bd9d​  Please plug your monitor directly into the graphics card, not into the motherboard as you've currently done.

puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

99cd6f523162bd9d  When you say you "moved the folders," do you mean you moved the entire Sims 4 folder, or the Electronic Arts folder it's in, out of Documents?  And you tried to play without adding any of your old content back?  If not, please try that now.

If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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