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8339f8881acc419's avatar
8339f8881acc419
8 years ago

sims 4

I've been having this problem for about 3 or 4 days now. i start up my game normally and everything is fine until i get into live mode. my game crashes randomly, either 5 minutes into game play or 30...
pc
jpkarlsen's avatar
jpkarlsen
Hero (Retired)
8 years ago

Your graphics are below minimum requirements. It has 112 MB dedicated memory where 128 MB are required. Did you buy Cats & Dogs or Jungle Adventure? These have higher requirements than the base game. Your graphics drivers are very old. Upgrading these may help. https://downloadcenter.intel.com/

Make sure that Graphics in the Sims 4 is set to low and choose Laptop mode in Game settings.

8339f8881acc419's avatar
8339f8881acc419
8 years ago

Yes, i have bought both of the expansions but i have been playing them perfectly fine without any trouble since they came out ☹️

I will try the link you gave me and will post an update when i finish testing it out. Thank you!

Update: So the i tried updating my drivers with the link you gave me, but it's telling me "This installation package is not supported by this processor type" Am i doing something wrong? I checked down below to make sure mine was where it lists the compatible processors and it is. Sorry for being such a newbie. 😳

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    Intel support may be able to help you with that error message. You can also look for a driver from HP.

    • 8339f8881acc419's avatar
      8339f8881acc419
      8 years ago

      I'm unable to find a driver for my computer. I'm out of options and guess i just won't be able to play my game anymore. ☹️

      Thank you for trying to help me.

      • jpkarlsen's avatar
        jpkarlsen
        Hero (Retired)
        8 years ago

        It took 2 minutes to find it on HPs support site however that is very old so the driver from Intel would be the one to get. Like I wrote Intel support should be able to help you with the error message you get.

        Since this is a Desktop you also have the option of buying a Graphics card and install that. Your manual should tell you more on what you can use, If in doubt go to a Computer shop tell them you have a Hewlett-Packard 500-270 desktop and ask for a Graphics card for it. It should be a budget card don't let them persuade you to buy a high end card as you can't utilize its power anyway. If you have no experience in adding expansions to a Computer then see if someone you know can help or take it to the store and have them install it.

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