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ArtyMcFlyy's avatar
ArtyMcFlyy
New Novice
4 months ago

Game keeps crashing (no mods/cc)

Hello, I'm unsure why my game keeps crashing. I have removed all the mods/cc from my game and even ran the game without any expansions. I've tried both steam and the ea app version of the game and still the game crashes within minutes. I've tried a bunch of methods including updating all my drivers, removing the electronic arts folder from my documents and letting the game generate a new one, turning down the graphical settings, and still the game crashes soon after entering a household in game. I've attached both a crash report from the game at the time of the latest crash as well as a DxDiag report from my pc. Any help would be greatly appreciated, thank you.

cc or mods removed
crashing

5 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    ArtyMcFlyy​  Thanks for the dxdiag.  Please plug your monitor directly into the graphics card rather than into the motherboard as you've currently done.

  • ArtyMcFlyy's avatar
    ArtyMcFlyy
    New Novice
    4 months ago

    puzzlezaddict​ Hello. Thank you for responding I really appreciate it. Unfortunately after plugging my monitor into my graphics card I'm still encountering frequent crashes. If you have any other suggestions they would be greatly appreciated, and if not I'm thankful that you took time out of your day to respond nonetheless.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    ArtyMcFlyy​  Sorry for the late reply; I was away from the forums for a couple days.

    Anyway, please post a new dxdiag.  Please also look for errors related to the crashes in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    I'd like any crash that happened while you were playing after you plugged the monitor into the GPU.

  • ArtyMcFlyy's avatar
    ArtyMcFlyy
    New Novice
    4 months ago

    Hello puzzlezaddict​, I honestly did not expect you to reply again lol. I apologize for replying super late but I've had some free time recently and I really would like to solve this issue. I've attached a new dxdiag report and I've compiled a few of the crashes I've received over the past few days into a text document. These crashes tend to happen within 5-10 minutes of gameplay on both fresh or old saves. 
    I haven't noticed anything else wrong with my game other than the constant crashing and there doesn't seem to be a correlation between what my sim is doing in game and when the game crashes.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    ArtyMcFlyy​  Is it possible your recent post was caught by the spam filter?  I don't remember seeing it earlier, and I try to read everything; I'm seeing it now because I was looking for older posts for other reasons and realized I hadn't replied to this.

    Anyway, the current crashes look like what those on high-end Intel processors that the motherboard may overclock by default.  Please look for a BIOS update for your board, which often fixes the issue.  I don't know what board you have, but the model should be printed on the board itself, and you may have a manual for it as well.  Google "[board model] drivers" and look for the support site from the manufacturer.  Your current BIOS version is A.C2.

    If installing a new BIOS doesn't help, or you're already up-to-date, please boot into BIOS and disable CPU Turbo Boost.  Sometimes it's called something slightly different, but it should have "turbo" in the name and be somewhere under Advanced settings.

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