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bunnykylie02's avatar
bunnykylie02
3 years ago

Sims Already Running

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Cannot Open
What expansions, game packs, and stuff packs do you have installed? None and All of them
Steps: How can we find the bug ourselves? Try to launch the game
What happens when the bug occurs? A pop-up saying The Sims 4 Limited Edition is already running. Go ahead and start playing. It's a good one.
What do you expect to see? The game should start
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I am trying to get Sims 4 to run. When I press play in both the launcher and the application shortcut in the Desktop it says that it is already running. Working by myself I updated my graphics drivers, checked task manager, reinstalled sims 4, and reinstalled EA. I cleared the EA cache, repaired the game, and did a clean boot which resulted in a restart. 

pc

7 Replies

  • Gagea25's avatar
    Gagea25
    Hero
    3 years ago

    @bunnykylie02You can either start the game from the desktop shortcut of Sims 4 or the EA app.

    Doesn't the game start when you open the EA app and only click the play/start button in the app?

  • bunnykylie02's avatar
    bunnykylie02
    3 years ago

    When I click the desktop shortcut, it will open the EA app and the “Sims already running” will pop up. I have looked in my task manager and the Sims does not appear there, only the EA app. I have also tried restarting my computer and going straight to the Sims but it will still say that it is running. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @bunnykylie02  Are you still having issues?  If so, please set exceptions in your antivirus for TS4_x64.exe and EADesktop.exe.  If you only use Windows Defender, and Controlled Folder Access is enabled, set those same exceptions.  (Don't enable CFA if it's not already running.)

    Please launch Sims 4 from your EA App game library, not from its desktop shortcut.

  • 41r1ptqd2a6y's avatar
    41r1ptqd2a6y
    3 years ago

    I tried that and it still shows the pop up in EA saying its already running 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @41r1ptqd2a6y  Please create a new admin Windows account and try playing in that.  Make it local, as in, don't use your Microsoft-associated email.

  • 41r1ptqd2a6y's avatar
    41r1ptqd2a6y
    3 years ago

    I did that and now EA Launcher wont even open because its "already running" 

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