Sims Crashes On Loadup
So I have just got a new laptop and have downloaded sims to it through origin, however when I launch the game it goes onto the loading screen for a couple of seconds then crashes. I've tried uninstal...
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@puzzlezaddict thank you for getting back to be, found the files in the crash dumbs https://www.dropbox.com/sh/im3heo933epih3d/AABi0oN7tqcT_a_Vpd_ICrtsa?dl=0 hope that link works! Also I tried the others ways you mentioned and still no luck again.
@Qbingbong Your crash dumps are all the same error, one that involves a component of Windows that shouldn't be corrupt (and would likely cause more severe problems if it were). Still, it's a good idea to run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
I know you tried a clean boot before, but your crash dumps mention a component of Razer Chroma, actually two. Is Chroma or any other Razer software running while you play? If so, it could have stayed active in the clean boot, which is why it's always important to manually check the Task Manager's background processes. But if you happened to miss the Razer software, that could explain the crashes.
Please also disable the Origin in-game overlay: open Origin's application settings and click the Origin in-game header, then disable the option at the top.
- @puzzlezaddict heya! so when i try too run that this appears :
"Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks."@Qbingbong This type of command needs extra permissions to run, not only that you're using an admin account but that the console is running with administrator rights. You need to choose the Command prompt or PowerShell (or Windows Terminal) option that has the word Administrator in it. If you're searching for the option rather than accessing via Windows key-X, you should still see an option to run as administrator on the option you get with the search results.
@puzzlezaddicthey, so the message I received (6th and 7th bullet point) was
"Windows Resource Protection did not find any integrity violations."
There's no updates and I have uninstalled the razer software since I don't own any and have no use for it anymore. Also have the in game overlay for origin off. All with still no luck in working.Just want to thank you again for doing this.
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