Forum Discussion

MiyaEevee's avatar
MiyaEevee
10 months ago
Solved

Sims Delivery Download Error 00000008:0000000000000000

Hello, I recently start to play Sims 4 again, but when I open up the game, the Sims Delivery Express always said "An unknown error has occurred Code:00000008:0000000000000000".

But other than this error code the game seems like no problem at all, I could load my old save and start new ones, and open gallery with no problem at all. I wonder will this affect my game? If so how do I fix this?

I already tried set exceptions for TS4_x64.exe and EADesktop.exe but it seems not working. reinstall also doesn't help.

pc
  • MiyaEevee's avatar
    MiyaEevee
    10 months ago

    I manage to get it working, apparently it's a software called steamcommunity 302 that cause the problem, If I quit that the game is working fine now

15 Replies

Sort By
  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @MiyaEevee Where did you set the exceptions ?

    Could you try deleting the content of this folder: Documents\Electronic Arts\The Sims 4\content and then start the game to see if that gets rid of the error ?
  • MiyaEevee's avatar
    MiyaEevee
    10 months ago

    Hello, I set the exceptions on Windows Firewall, and before I reinstall I do deleted all the content from documents, but it still didn't help.

    The weird things is I check the Videos about SDE, even though I can't make it connect, I still have all the SDE content in my game, after fresh install.

  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @MiyaEevee Guess nothing was able to download then.

    Try adding it as exception in your antivirus program. What are you using ? It's usually ransomware protection.
  • MiyaEevee's avatar
    MiyaEevee
    10 months ago

    @crinrict The only antivirus I'm using is Windows Firewall, which is already set for exception for both program. the ransomware protection is off.

    I'll try turn the firewall complete off then.

  • MiyaEevee's avatar
    MiyaEevee
    10 months ago

    This one not even switch on, When I check this it was off at the beginning

  • MiyaEevee's avatar
    MiyaEevee
    10 months ago

    @crinrict Non of them, I just use the one windows itself brings.

    If I can't connect to SDE, is it possible to wait for an big update, have the content install automatically with the patch?

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,674 PostsLatest Activity: 4 minutes ago