Sims expansion not appearing as purchased or in add ons
I purchased the Sims 4 Get Famous expansion pack through the EA app on Saturday and it isn't appearing in my add ons, it does show that the purchase was completed in my order history and I have the emailed receipt. I use Steam for my base game not sure if that would be a problem though it never was in the past. I have tried app restart, clear cache, logging in/out and restarting my computer nothing seems to help Would appreciate any help thanks.
@f8e0f99e3e6769b4 Try contacting EA customer support to see if anything's blocking the pack on the account end. For example, a bad copy (i.e. a cancelled code from a third-party seller) or failed purchase might block a legitimate copy.
I would suggest using live chat rather than email. If you don't see the option, choose a slightly different category of issue. Alternately, open the site in a private browser window, do NOT sign in, and choose to continue without a login. That typically gives you the live chat option.
