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yafuunii06's avatar
yafuunii06
Rising Novice
12 months ago

Sims game crashes after changing graphics settings - was running just fine prior

Hello, 

My Sims 4 game has been running smoothly at ultra/custom settings for months now, even with ReShade turned on. 

IIRC I was messing around with my config file to change my ThumbnailConfig after seeing a tutorial. Then my game crashed, and I reverted the config changes and repaired my game, which didn't work. Then I saw a tutorial that told me to label my mod folder as - OLD and that worked, but it reverted my graphics settings to Medium. I go to change it, and it...crashes instantly. This happened several months ago so the memories are foggy, apologies.

I do the - OLD thing again, and that fixes it. My game has been like this for a couple of months now. Any graphics setting I touch crashes the game, and I can't open it after. Is it my mods folder considering I have to change its label to get my game to work again? Is my computer just getting old? Here are my specs:


Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 2.90 GHz
Installed RAM 8.00 GB (7.65 GB usable)
System type 64-bit operating system, x64-based processor

Also, I updated my graphics driver yesterday, BUT I haven't retried yet, for fear of failure. Figured I'd come here first. Any ideas?

4 Replies

  • @yafuunii06  To be clear, does the game crash any time you change a graphics setting even without mods, or does the problem only happen when mods or custom content is present?  There are no graphics settings stored in the Mods folder, or at least there shouldn't be; I don't know of a standard mod that has any effect on graphics.  If you happen to have one, please do remove it and test.

    Regardless of the above, please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • yafuunii06's avatar
    yafuunii06
    Rising Novice
    12 months ago

    Hm, I haven't tested if it does.Let me do so now. 

    My DxDiag's attached. I'm not tech savvy, so apologies if anything is missing. 

    I disabled my mods and changed my game settings to high and....it froze. It didn't CRASH, so I had hope, but it froze for like 6 minutes. I got impatient (whoops) and closed my game through Task Manager. I reboot and.....crash again. Other than ReShade, I have Better In-Game Lighting (northernsiberiawinds) and CAS Lighting (SimplyAnjuta) on top of sunblind (softerhaze).

    In-Game and CAS are taken care of through CurseForge, so I don't have to worry about them, but I reinstalled them just in case. 

    Sunblind is through itch.io, and it looks like it got updated for the For Rent pack. I haven't updated that one since 10/23 iirc, will do so now. 

  • yafuunii06's avatar
    yafuunii06
    Rising Novice
    12 months ago

    Dang, just saw ur last bullet point about removing them to test, whoops TT. Will do!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @yafuunii06  Please do let me know how the game runs with none of those mods, and without Reshade if removing the mods doesn't help.  I'm not saying you can't use any of this content, only that it's important to know whether some of it is triggering the crashes.

    If Sims 4 still crashes, or freezes, with no mods and no Reshade, please link me the driver download page for your laptop.  Some of the errors in your dxdiag point to a component of a chipset driver, so I'd like to see whether the laptop is missing any updates.  Go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the download page.  You'll probably need to click All Drivers or similar to see the list, and you'll see an option to let HP check for updates for you.  It's fine to try that, but I do want to look at the list myself too, so I can compare the driver versions in your dxdiag with what HP offers.  The download page doesn't contain any information about your own computer, just the overall model.

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