ive tried absolutely everything to stop my sims game from crashing. ive repaired the files (multiple times), uninstalled and reinstalled it, cleared my cache on the EA app, updated my graphics card, updated my computer, ive tried taking the Sims 4 file out of the EA document and launching the game with a fresh slate, nothing has worked. Ill attach my dxdiag file below to see if anyone can help me. im desperate.
@KindlyKostas Thanks for the dxdiag, which shows your computer's page file is almost all used. This is where the processor stores data that would normally be in RAM but doesn't fit. While your 8 GB installed memory is enough for Sims 4, it might not be enough for the game plus everything else running at the same time, whether you opened it yourself or it starts with Windows. That's where the page file comes into play, and if it can't expand to accommodate the extra data, you can get out of memory crashes.
The issue here is that your laptop's drive is small and somewhat full. So please clear as much space as possible. You don't need to delete anything critical, but at least get rid of old files in Downloads that you don't need anymore, empty the recycle bin, and restart.
Don't open anything aside from the EA App and Sims 4, and in addition, disable the App's in-game overlay, under Settings > Application. See how the game runs.
If you get another crash, restart the computer again, wait five minutes without doing anything, open the Task Manager, and let me know how much Memory is in use, as a percentage. If it's more than about 35%, click the Startup icon and post a screenshot of the list of apps there.
yeah, did what you said and still got a crash. The memory in use was at 60%. Heres the screenshot
KindlyKostas I would suggest disabling the EA App, Edge, OneNote, and Steam on startup. The EA App and Steam at least can be disabled on startup in their settings, so you don't need to do it in the Task Manager. The idea here is to free up resources for Sims 4. Your computer is using almost 5 GB RAM at startup, which is a lot and leaves not much for the game, especially since the graphics chip will also borrow from memory to do its processing.
Separately, do you have any use for OneDrive? If not, I'd suggest getting rid of it, but that's a whole process; you can't simply turn it off. In case you're interested:
[CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402
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okay this may sound silly, but what is onedrive and what does it do?
KindlyKostas OneDrive is a cloud storage service built into Windows. When allowed, it automatically syncs any data in Documents and a couple other folders, ostensibly so you can access them on any device where you're signed into the same Microsoft account. OneDrive can also remove cloud-synced files from your computer when your C drive is low on storage, the idea being that you can retrieve the data when you need it. You get 5 GB free storage and have to pay after that.
There are two problems with this. One is that it doesn't always work properly. The other is that for users that have enough local storage, it doesn't make sense to pay for more cloud storage once they're over the 5 GB limit, and going over without buying a subscription can make OneDrive lock up and start deleting files, not "intentionally" but because things happen (and it doesn't always work properly). So I always tell people that unless they have a specific reason to use OneDrive, they're better off without it.
Besides, external drives are cheaper than the equivalent cloud storage in the long term, and you can choose what data to sync and when.
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