Forum Discussion

Jenlovesims_09's avatar
2 months ago

Sims game not opening

When I open Sims, it just shows a white screen and doesn’t actually open to the Home Screen. I already fixed it once and it just showed a white screen and i waited for 10+ minutes and it finally loaded. I already repaired my game and checked my mods

1 Reply

  • Jenlovesims_09​  Please test with your Mods folder removed, especially now that the new patch has been released.  It wasn't out when you posted, but having outdated mods could complicate the troubleshooting process.

    If this doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.