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bethandherbooks's avatar
bethandherbooks
Rising Newcomer
24 days ago

Sims moved onto a new lot won't move or do anything

I spent almost a year away from The Sims 4, but finally had the itch to play again recently. However, after completing all the updates, I loaded into a new save file and started a Scenario, and when I loaded the family onto the lot they would only move so far, wouldn't actually interact with anything or anyone (despite the queue showing they're playing a video game, watching the weather, or having a conversation - none of which they were actually doing). Then a royal envoy arrived, and I tried to get the Sims to talk to her, nothing happened. I closed the game, deleted the cache, reloaded the game, and the envoy had duplicated herself at two different ages (young adult listed as the envoy, original envoy simply listed as adult) and one of them was "dancing" with one of my Sims who was supposedly playing a game on a laptop while actually standing at the front door "dancing" with the former envoy.

I've never seen a game this broken...and I'd really appreciate a fix before the itch to play disappears.

I have no mods or CC. On PC. Version 1.121.372.1020 dx11

never cc or mods

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    23 days ago

    bethandherbooks​  What kind of install is this: EA App, Steam, Epic, mixed, or something else?

    Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    22 days ago

    bethandherbooks​  Please restart your computer before trying to play, but before doing anything else, open the Task Manager and see how much RAM is in use.  It'll show as a percentage in the RAM header.  Once you have that number, see whether playing with nothing else open works better.

    The reason I ask is because your computer's page file is large enough in general, but it's almost all used.  So at least at the time you ran the dxdiag, whatever programs you had open were eating a lot of resources.  This could be the reason Sims 4 wasn't running well.

    The question is whether you just happened to have a lot open (or you'd previously used some apps that didn't close fully), or there are a lot of programs and services running at startup, as in, RAM use is high even immediately after a restart.

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