Anonymous
11 years agoSims not playable
After the latest update, I am no longer able to play any of my sims. When I do select on a house to play, no sims are on lot. The sims aren't even selectable. The menu that's normally on the left side...
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
i've been on the phone with a rep for over an hour and a half..i cleaned my computer per his or her suggestion, and now my daughter is able to build but still cannot see her characters..does this mean there is a problem with the disc or what
Did you try my suggestion above ?