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First this is NOT EA support. This is an open forum for users by users. I do not work for EA nor do I have any association with EA.
In December there were 2 patches. One of the patches was the 64 bit patch. If your computer is not configured correctly this could affect the game performance. Most of the time this kind of problem is caused by a mod that is out of date. I repeat there were 2 patches in December. First guess is something is interfering with the game and first thing to look at are mods. Is your computer a pc or Mac?
- 10 years ago
Wasn't saying this was EA support. I'm not stupid.
No Custom content on my game. I've barely played it at all.
I've done all the updates.
PC
- Phantomlover171710 years agoLegend
@caitybea907 I moved your post to the bug forum, I think there is a bug that is causing this, but I can't seem to find it. But Crin probably knows, and if it isn't a bug, I'll probably see you back in the general forum. 🙂
- crinrict10 years agoHero+
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Aso, you had answers in ALL your threads. You just never posted back.
- 7 years ago
Yes I have this exact problem too! They're getting so bugged out. No CC here!!! I'm thankful it's not my PC, as I have a gaming PC.
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