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MamaMaren's avatar
MamaMaren
2 years ago
Solved

Sims only loads when minimized (but still loads)

Hello all, Yesterday I opened my Sims game after not having played it for a while. I updated it and otherwise changed nothing (it ran perfectly last time I played) and this time around the game woul...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @MamaMaren  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you see the same issue.

    If that makes no difference, please try loading the game in windowed mode.  Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@MamaMaren  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you see the same issue.

If that makes no difference, please try loading the game in windowed mode.  Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

MamaMaren's avatar
MamaMaren
2 years ago

Changing the fullscreen to 0 fixed it! After it was minimized, I was able to press the fullscreen button (the normal one top right) and it ran smoothly, thank you for your help!

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