Sims try to leave house through Window instead of door

I don't really know which one it is but there are all of my saved files. I do use custom content but, I've tried removing them and the problem persists so I don't believe it will change the outcome.  @crinrict

Thanks. I'll give it a try

@Kay21231

Which family do I need to play ? Your save shows a ghost as last played household in the icon but none of the households show as actually played.

That is so strange.. My household is called The Hails. There are two adults and 2 kids. @crinrict

Hi @Kay21231

finally was able to check your save but unfortunately, I can't replicate your issue. They are using the front door just fine for me.

I did get a message that some build mode items are being removed so there was still some cc in save ?

Ive taked all CC out too and it still happens. The problem isnt sending them outside its trying to ge them back in. I have a video of what happens and ill send it here so you can see 

.....

Yeah, they were getting in and out without any issues for me.

Can you try the following:

1. Create a new windows admin user on your computer
2. Start the game on that user
3. You will have no content you had before as you're on a different user
4. Start a new game and see if that works
5. If it does, download the save game you uploaded to mediafire to send to me and put that in your saves folder
6. Start the game and the save and see if it still occurs.

Maybe something about your windows user profile is not working.

Unfortunately, your video doesn't really show for me.

Hi  @Kay21231

did you get a chance to try my latest suggestion ?

Moving this to tech issues for further troubleshooting and info