Forum Discussion

merrymegeden's avatar
merrymegeden
Not applicable
5 years ago
Solved

Sims update stuck on verify

Windows 10 Open Origin It says 'update available' for The Sims 4 then starts to verify the game files. except it doesn't do that at all, it just sits there at 0%. I have tried deleting cache, r...
pc
  • merrymegeden's avatar
    merrymegeden
    5 years ago

    I FIGURED IT OUT!! After 10 months of this crap and trying every suggestion I could find online i ended up deleting all the windows updates from around the time Origin stopped working which was Feb 2020 and the game is back!!!!!!!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

@merrymegeden Can you try clearing Origins cache and once back up running a repair on the game to see if this continues?

Clear Origin Cache: 

  • Completely log out and close down Origin 
  • Hold down the Windows key and R 
  • Type in "%ProgramData%" (without quotes) and click OK 
  • Now open the Origin folder. 
  • Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one) 
  • Hold down the Windows key and R 
  • Type in "%AppData%" (without quotes) and click OK 
  • This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder 
  • Click on the word "AppData" at the top of your window 
  • Open the Local folder here 
  • Delete the Origin folder listed here 
  • Restart your PC and log back into Origin 

Run a repair on Origin.   

  • Select My Game Library in Origin. 
  • Right-click on the game tile. 
  • Select Repair Game. 
  • merrymegeden's avatar
    merrymegeden
    Not applicable
    5 years ago
    @EA_Illium I have tried this a few times, I can't see the library to get to repair even after clearing the caches
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago
      @merrymegeden Does it not allow you to hit the repair button, or never get through the process?
      • merrymegeden's avatar
        merrymegeden
        Not applicable
        5 years ago

        @EA_IlliumBecause the boxes are grey squares I can't click them which means I can't access the 'repair' option

Recent Discussions