Forum Discussion

Rising Novice

26 days ago

Solved

Sims won't connect to internet/go online

I've had this problem since the big update with marketplace that messed up all my cc and how my library would load (this has been fixed though). I've tried multiple things, changing wifi, restarting...

launching

updates

puzzlezaddict
25 days ago
DinosaurDuckk amethyst1996 Please clear some Windows temp files:

Click Windows key-R, and a run box will appear in the lower-left corner of the screen.

In the new window, type or copy & paste "%temp%" (without the quotes), and enter.

Now your Windows Explorer should have brought you to the C:\Users\[your user name]\AppData\Local\Temp folder. Delete all files and folders inside.

If some files or folders can't be deleted, restart your computer (a real restart, not sleep/wake) and try again.

If that alone doesn't help, uninstall and reinstall the EA App.

amethyst1996

New Traveler

6 days ago

I presented this issue over two weeks ago, and it was incorrectly marked "solved" on post by DinosaurDuckk . After completing instructions given by crinrict and puzzlezaddict I was only able to have an "online" status ONE TIME on July 11th. Since then, I am back to the same issue, this problem still persists. This problem is NOT SOLVED.

From my original discussion/complaint:

Ever since the June 30, 2026 big update, I cannot connect to game after launching to main menu. It shows my status as "offline" even though I am "online" in the EA App. When I select to open the MarketPlace or open the Gallery, a box pops up and I am prompted to either "stay offline" or "connect". I chose to "connect" and the game just seems to stay in a loop of attempting to connect until I select "stay offline" which stops the game from attempting to connect. I have attempted multiple manner of fixes: repair the game; clear the cache via EA App; repair EA App; delete localthumbcache.package; remove old Sims 4 folder and start with fresh folder devoid of mods; checked my firewall (which Sims 4 has permissions); powe-cycled router. None of these fixes have restored connectivity when in game. I am playing on PC, and my Sims 4 version is 1.125.59.1030 DX11.