Sims won't launch on new PC
- 5 years ago
@vtori27 Given the Reliability Monitor error you've posted, which is a heap corruption, it's a good idea to do a clean uninstall and reinstall of Origin:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer as an admin.
However, this is the part I think is most telling:
@vtori27 wrote:
When I tried to delete the file in Electronic Arts, it wouldn't let me. The error that appeared was 0x8007016A "The cloud file provider is not running"If you can't delete the Sims 4 user folder, there's a good chance the game can't read from and/or write to it, which would explain the original error all by itself. If you have OneDrive running, please disable it, at least for now; there are settings you can change, but let's try to get the game running first. If you're using some other cloud storage service, please disable that and test. If you're not sure what's running, check the Task Manager's background processes list; you'd probably also see it in the programs in the Startup tab.
If you don't want to mess with your settings right now, the alternative is to create a new Windows admin user account and decline to sync it with anything. Even if you still need to mess with the settings for some other app, you should be able to exclude only that user's Documents directory.