Sims4 keeps crashing
Hi, I need help. My Sims4 keeps crashing whenever I start the game and I don't know what to do. I've attached a DxDiag to this post.
Forum Discussion
So I did as you stated and still crashed so here is the info from the Reliability Monitor.
Source
The Sims™ 4
Summary
Stopped working
Date
10/19/2024 4:57 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Electronic Arts\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.109.207.1020
Application Timestamp: 66f5af09
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.109.207.1020
Fault Module Timestamp: 66f5af09
Exception Code: c0000005
Exception Offset: 000000000128ffeb
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ede4
Additional Information 2: ede4e9654b9678a18471a32c3767be21
Additional Information 3: 0507
Additional Information 4: 0507863b3703c2f52805e615decf14a4
Extra information about the problem
Bucket ID: 7c8f3d2477819a27b1955e839424ce56 (1267022789393829462)
@SlimDaGamer This is, unfortunately, a very generic crash, meaning it's not going to help much. So some basic troubleshooting is in order. Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit without any obvious problems.
If you get another crash, please try playing with your computer offline. You can sigin into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable.
If that doesn't help either, please post the same Reliability Monitor info.
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