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Kaesimzy's avatar
Kaesimzy
Rising Newcomer
12 hours ago

Sims4 Play screen is blank after closing CAS

Everytime I go out of CAS my game screen is blank. I'm able to move around the world, but no buttons will work or open. It will not let me save or force save and will not let me close. 

I have tried:

  • restarting
  • repairing the game
  • nothing is working. 

I am also a mod user and have removed them, but it still will not work. If anyone knows the mod causing this issue or some kind of solution, please help!!

1 Reply

  • Kaesimzy​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If this doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.