Forum Discussion

Callmemephisto's avatar
7 years ago

Since June 2019 patch, sudden repeated PC power surge crashes

Forgive me, I am new to the forums, I read a lot of information, my eyes are now goo, and I hope I put this in the right spot, I went through the topics and found a few similar complaints but not exactly on the money issues since the new patch so I opened a new topic, I am so sorry if this was a no-no. 

Since this latest June 2019 patch, I am only able to be on Sims 4 for maybe 10 minutes before my computer shuts down and as it reboots, it gives me a power surge warning. I have my other half helping me because it is his computer, but we run Guild Wars 2 and Black Desert Online (which famously blue screened my very expensive Alienware gaming laptop) for much MUCH longer with no problems, yet the moment I run Sims 4, it goes all the way down within 1-10 minutes of being up. We have tried various power sources, thoroughly and I mean THOROUGHLY cleaned the tower of any hair or dust particles, guys, I am at a loss here. I had zero issues pre-patch with the game and the upgrades I have. We tested games that have higher requirements since the repeated surge crashes and they still run just fine for extended periods. Could this be a patch issue or is Sims 4 really too heavy for my desktop that runs more complex games after one patch?

EDIT:

Tried updating drivers, clean install of drivers, tried different power sources (surge protectors, of which we have quite a few, some even brand new and unused, none of which have issues surging any other of our electronics), windows has been up to date since patch, checked again, no new updates released. 

Managed approximately 15 minutes with this most recent go after clean reinstall of drivers before crash and surge warning.

13 Replies

  • @holger1405Nope no blue screen and that's what surprised me in the fist place because lots of the crash I got before with the sims were more like It freeze or get a bluescreen and I have to reboot but here there's no such things, I play for like 10 minutes and then bam it shut down the entire computer without warning signs.

    Thank you I'm gonna try this and upgrade this post with the results later.

  • Asile-Zouille's avatar
    Asile-Zouille
    7 years ago
    Upgrade : I verified when I upgraded my GPU driver I already did a clean uninstall and then re installed and the problem is still here so I really don't know what to do...
  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @Asile-Zouille 

    In a crash like that the power supply is the most likely culprit. (There are still others of course)

    Did you checked the connectors and the cables? 

    How old is your PSU?

    Brand and model of the PSU?

    Could you test with a different PSU?