Solved
snowy escape installed incorrectly
I've recently bought the Snowy Escape pack but right as it finished downloading, a message popped up about the files being downloaded incorrectly. The EA app says the file is installed but within my...
@ToothlessLover17 Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your game library, click Sims 4, and select Manage > Repair.
If that doesn't help, you can try deleting the folder for Snowy Escape. It will be labeled EP10 (SE was the tenth expansion released) and be inside the Sims 4 folder that holds the game's program files. This is the default location for an EA App install:
C:\Program Files\EA Games\The Sims 4\EP10
While you're there, open the Delta folder inside "The Sims 4" and delete that EP10 folder too. Delta holds patch data, not data from the pack itself. Repair again to restore the folder in Delta, and download SE again.
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