SOLVED. All I had to do was go into the game itself, go to "GAME OPTIONS", then select "OTHER" and then check "ENABLE CUSTOM CONTENT AND MODS".
You might try resetting the Sims 4 folder.
Here's a how-to:
Sims 4 Factory Reset -
Rename your Sims 4 folder to Sims 4_Backup. The game will create a new folder next time you play. - Renaming it or moving it to the desktop will help you have a backup and keep your Sims 4 files safe.
Repair the Sims 4 game. In Origin > Game Library - right-click on Sims 4 and select Repair. - To make sure the install files and such are in working order.
Try launching the game, play a new save. If it's not working, don't save. However, if everything is playing okay then start putting the files back. (list of files and folders below).
- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)
Custom content can become outdated with most new game patches. If the game works when the Mods folder is removed, then one or more of the mods and/or custom content has become outdated and will need to be removed or replaced. EA/Maxis aren't responsible for broken mods/cc. It's up to the creators to fix.
Try the 50/50 method:
1. Move all the mods and cc out into a temporary folder on the desktop.
2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
3. Delete the localthumbcache.package from the Sims 4 folder.
4. Repeat steps 1 - 3 till there is no more files to check.
** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.
How To Find Problem Mods and CC - http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content
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More information - Resetting the game to factory settings without reinstalling
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#Resetting
If you move or rename the Sims 4 folder, the game will no longer be able to find it. When you go to play the game it will create a new folder.
@172e3cda00349872
ive been having the same issues as everyone else commenting here for help and i have tried all of the suggestions, but more specifically i just tried your latest suggestion to rename it and launch the game and it never made a new folder or anything. it also isnt in onedrive and im extremely frustrated. all of my custom content worked like two days ago and now none of my stuff is showing up. and yes i have enable custom content and mods checked on. please help
This means that it is the wrong folder. Here is an easy way to find out which folder your game is using: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
I have the same problem. All of my cc is in the right folder and I have tried reinstalling the game, checking the box in the game that says something like enable cc, I have repaired the game, I have updated my game. Nothing seems to work. For the last three days I have tried everything and read all of the suggestions on every site i could find and still nothing. All of my cc is updated by the creator and it has .package written in the end. This all started after I updated my game. I also play on a macbook so if someone could help me it would be appreciated.
Community Manager
