Steam & EA App, game won't launch?
Ooh boy. Okay. First, lemme ask WHY THIS GOTTA HAPPEN WHEN I WANNA PLAY HORSIES? So bummed. ☹️ So I bought the Sims horses pack and tried to open it. I bought it on steam, where I'd bought other pa...
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@Pepperbutt Just to be clear, if you install the Sims 4 base game from Steam, it works; but if you then install Horse Ranch (or any other pack), the game won't launch? If that's not the case, please let me know.
Please also let me know whether the game starts in a new admin Windows account, with some or all packs installed. Make it local, as in, don't tie it to your Microsoft account, and don't import any user files or other data.
Husband said when he installed just the base game, it came from EA. He's worked on it, too. I don't know where to tell what came from where.
New account did nothing.
@Pepperbutt Please do a clean uninstall of Sims 4 with Revo Uninstaller, as described here:
- Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then install the Sims 4 base game from Steam, just the base game, and let me know whether it launches. Run both Steam and the EA App as an admin: right-click each desktop shortcut and select "Run as administrator" before trying to launch the game. If that doesn't help, let me know what you see when you try to play. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Again, there's nothing to see. No error codes, no nothing. It just.. doesn't happen. It's like casting a magic spell where you expect all this fanfare and it.. doesn't happen. It goes from "loading" on Steam to just.. "Play", because nothing happened. :/ I don't know how to explain it better than that.
DxD attached. Thank you for this. I do appreciate it.
Just bounces from "play", click on it and it goes to "loading", stays that way for maybe 5 seconds, then to "play" again.
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- EA_Cade10 months ago
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