Hello everyone, I have been trying to open TS4 since yesterday but I keep getting the following error:
”An error has been encountered while updating The Sims 4. (The folder is locked)”
I checked the said folder but it doesn’t look locked. I read somewhere to reset the download data on Steam which i did but it didn’t work. Can anyone give me a help?
On another note, I tried running the game on the EA app but it redirected me to Steam again so that was no use.
@elfinitty Please restart your computer and try repairing Sims 4 instead. Open your game library, right-click the Steam icon, and select Properties > Local files > Verify integrity of the game files.
If you get the same error, and you use a third-party antivirus, disable it, temporarily, restart your computer again, and try to update the game again.
If that doesn't help either, change the install location for Sims 4:
https://help.steampowered.com/en/faqs/view/4BD4-4528-6B2E-8327#move
Move the game to a new folder that you create for just this purpose.
I tried to verify the integrity of the game files but it didn’t work. I had actually changed the location of the steam files recently to the D driver as my C driver was getting full. It’s already the default downloading location for steam, so should I turn it back to the C driver?
@elfinitty I would actually suggest uninstalling Sims 4, creating a different new folder for your Steam library, and reinstalling to that location.
