Bought Digital Deluxe upgrade for sms 4 but add-on is not showing in library nor in game. I have tried all trouble shooing advice including reinstalling game all the way to restarting my own modem. I...
Update: To best assist both fans and the teams currently investigating this issue we have locked this thread to consolidate reports in a single location. Please follow the steps in our EA app forums located here so we can assist further.
@DeadlyBloodRoses@oXskittleloverXo Hello! I'm terribly sorry that you're having trouble with this. This is a known issue that is still being investigated. There is an open report about it and your posts will likely be merged with it. Please click "me too" on the first post. Here is the link.
In the meantime, please launch the game and see if the packs you purchased show as owned in the main menu. Click Packs then hover over the pack(s) you purchased. There will be a pop-up like this...
If the game recognizes you own the pack then the issue is definitely with the EA app. Perhaps you could try these steps if you haven't already.
1. Clear the EA app cache...
- Select the three dashes in the upper-left corner of the EA app. - Click on Help. - Click App recovery. - Click Clear cache
Then check to see if your packs are now available for download.
2. Uninstall the EA app and reinstall it, then restart your computer. Open the EA app again and click on Library, then click the three-dot menu for The Sims 4 and select Manage add-ons to see if your purchased packs are now available for download.
If they're not available there, you might then search for the pack using the search bar, click on the pack in the results view and see if there is a download option.
