So I have uninstalled and reinstalled sims 4, probably 10 times in the past two weeks. I have deleted all mods, there is not even a mods folder and it still gets stuck in CAS. I can do the scenarios and load into the world fine and it runs, but if I try to CAS and click the check mark it grey's out and will not load. The sim still moves and makes noises but the game does not go anywhere. I turned off my antivirus as well and that did not fix it.
propelcat If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you're still stuck in CAS, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
I tried the folder move and even deleting it since I do not have anything there I need (old saves, etc...) Same issue, either I got stuck on the main screen when I click new game it gets stuck on a white screen or when I re booted my computer it was stuck after clicked the check mark in CAS. Ill attach the thing from dxdiag.
propelcat The dxdiag crashed while running, so it's missing some crucial information. What is there looks fine, nothing that would explain the issue. So I need a little more info.
Please try again to play Sims 4, and when it doesn't work, look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hello,
Sorry it is a late reply I have been trying to fix it since and remembered this forum. When I open the reliability monitor there is nothing shown as an error from times I have opened sims. I opened sims about 3-4 hours ago, and again at the time of this reply and there is no errors on Reliability monitor for the last 2 weeks (Which are not from sims). It does not "crash" really. The game gets stuck after clicking the check mark after creating a sim. I can get into the game fine through the scenarios with pre set sims but the second I go into CAS it won't get past the part where I click the check. The sim idles in the background and it stays that way until I eventually give up and force close Sims 4.
propelcat Please list the location of the Sims 4 user folder. Here's how to find it:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Please also let me know whether you can start a scenario, end it, and save your progress. If so, can you save a household or lot from this save? The idea being, is the problem only saving items to the in-game library (which means the Tray folder), or saving anything at all to the user folder?
here is a screenshot of the location from in the games settings.
As for the second thing, I can start the scenario and play through that, save it and go back in where I left off. It seems to only be in CAS, I will show where it gets stuck as the screenshot below too. The check mark just grays out and it will stay this way until I close the game. The sim in the background idles and moves around still so the game does not crash, it just gets stuck.
propelcat I'd still like to know whether you can save a sim, household, or lot once you've started a scenario (and possibly ended it). The question is whether this saving process fails in all cases, or only when you're trying to start a new save. The ability to save your progress while playing a scenario is certainly a positive, but it's not conclusive.
As for the path to your user folder, if you don't have any use for OneDrive, I would suggest getting rid of it. How to do so is covered here:
📓[GUIDE] [PC] Managing OneDrive | EA Forums - 12636625
This could be the reason you're unable to save when exiting CAS, but that's not clear, and I don't want to tell you that you need to get rid of OneDrive until you've tested everything else.
