Stuck on loading screen prior to main menu
As the title says, my game keeps getting stuck on the loading screen right before the main menu. The music will randomly stop playing and everything stops moving. I end up having to force close it every time, and when I do, that’s when it decides to tell me “the sims 4 isn’t responding”. Prior to this issue starting, I was unable to save in build mode whatsoever. Both of these things started happening after the most recent update.
Things I’ve ALREADY tried:
1) Took out ALL mods
2) Deleted localthumbcache (several times)
3) Repaired my game (three different times)
4) Regenerated a brand new sims4 folder (twice)
5) Uninstalled & Reinstalled both the game & EA app.
6) Switched from Dx11 to Dx9
Side notes:
•I’m using a windows 11 PC.
•Brand: AMD Ryzen 7 5700G, 3.80GHz, 64-bit
If you need any more information, please let me know!
@Plumbobsbykalex Your dxdiag crashed while running, and it also lists some Windows errors that need to be addressed. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Is it true that your computer doesn't have a dedicated graphics card? The dxdiag doesn't list one, and of course you can play on the processor's integrated graphics, but I want to make sure that there isn't a discrete GPU in there that has failed or is otherwise not recognized.
For the Sims 4 issue itself, please pause OneDrive syncing before playing. You can do so by right-clicking the cloud icon that's either directly in the lower-right corner of your screen or hidden in the Tray. For the latter, click the ^ icon.
If this doesn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to play Sims 4 (anything that happened after you pressed Play and before the freeze). If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
