Stuff and Game Pack Disappeared
@kr484mi4j7 Since you said you hadn't played in almost a year, I figured you were thinking of different packs, but it does sound from your descriptions like you did have those two packs more recently. There was an issue a couple months ago with packs being automatically refunded, and some of the time the money was never actually returned. From what I heard, all or at least most of the affected purchases were made within a day of June 15, but maybe you were affected too.
Regardless of the cause, it's best to contact EA customer support about the issue. You can upload the same screenshot you've posted here (the first one) and ask what happened to those purchases. A support rep should be able to look at your full account history, including any refunds (or fake refunds) that may have been issued.
