Sound more like a technical issue but I leave it here for now.
Also I usually just press c to take pictures so I'm a bit unsure why you use SHIFT but there's probably some mode I don't know.
Oups :S Actually it's Tab, not Shift.
1. I use a US Keyboard.
2. The ''W'' zoom's in, ''A'' make the Camera Lower, ''S'' make the camera move backwards (Like it should be), ''D'' Make the camera move right (Like it should be), ''Q'' make the camera move left, ''E'' make the camera higher, ''Z'' Make the camera move in front of us and ''X'' is zoom out. (''C'' and ''V'' is like it was)
3. And I Use Windows 10
And its totally TAB that I use :P Thanks for helping 🙂
Never really use this myself so I'm not the best helper (can't really check atm either),
Are you using Sims 3 or 4 camera mode and does it make a difference when you change it ?
I use the sims 3 Camera on the sims 4. I just opened my game to see if it make a difference when i change it to sims 4 cam, but it doesn't change anything. I really don't know what's going on.
