Forum Discussion

Newcomer

1 year ago

The EA App and TS4 won't launch

My Sims 4 won't launch. I have removed all mods from the 'Mods' folder. I have taken the 'Sims 4' folder out of the ‘Electronic Arts’ folder and tried launching with no success. The game has been launched after the recent update, so I dont think it's due to that. The game worked with no issues 12 hours ago.

Any and all help is appreciated.

-Olivia

ea app

launching

1 Reply

puzzlezaddict
Hero+
1 year ago
SimPurpleClover6 Please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

If you see an error message when trying to play, please post a screenshot of that as well.