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latrelle16's avatar
latrelle16
3 years ago
Solved

the EA App updated Sims 4 with Mods Installed and now getting error message

Good afternoon, my settings on the EA app are turned off for automatic updates, yet somehow when I logged in today, the app updated the my sims 4 game with the mods installed and now I can't launch S...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @latrelle16  Please clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and restart your computer again, then repair the game: open your game library, click Sims 4, and select Manage > Repair.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    While testing, please launch Sims 4 through the EA App game library, not through a desktop shortcut.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@latrelle16  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and restart your computer again, then repair the game: open your game library, click Sims 4, and select Manage > Repair.

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

While testing, please launch Sims 4 through the EA App game library, not through a desktop shortcut.

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