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gav3107's avatar
gav3107
Newcomer
24 hours ago

Sims 4 crashes every time, usually when im doing many tasks?

To clarify: My sims 4 game would crash when i zoom out too fast, or click on anything, or when the ui changes..

I have tried everything, updating my drivers and my pc.. mind you my pc is a beefcake and can handle far cry 6 like its nothing. At first I did have a bunch of mods installed, then I deleted them all, I kept MCCC, the game crashes still.. so, I uninstalled all my mods.. my game crashes anyway.. I've uninstalled and reinstalled my game, same thing... lowkey getting frustrated.. is there anything else that I could do to fix this?

cc or mods removed
crashing
custom content (cc)
ea app
guides
never cc or mods
steam

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    17 hours ago

    gav3107​  Does this happen in a new save too, in one of the base game worlds?  Please try it, and start with fresh sims and a blank or EA-made lot, nothing from the Gallery or your own library.  If that's fine, that suggests the problem is something about your current save.

    If the new save crashes too, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • gav3107's avatar
    gav3107
    Newcomer
    10 hours ago

    Yes, even new saves do crash too, and base game home and everything freshly new. Please do find attached my DxDiag txt file. Thank you in advance!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 hours ago

    gav3107​  Some of the Sims 4 errors in your dxdiag look like what happens on certain high-end Intel processors.  Your i7-13700 isn't usually affected, but it's still worth trying the usual troubleshooting steps for this issue.  First, please update the BIOS for your motherboard.  I believe it's this one:

    https://www.gigabyte.com/Motherboard/B760M-AORUS-ELITE-AX-DDR4-rev-1x/support#Support-Bios

    But double-check the model before trying to install the newest BIOS.

  • gav3107's avatar
    gav3107
    Newcomer
    8 hours ago

    Alright, I have updated my BIOS version, turns out my BIOS was way old, it was the 2022 version. i will however be playing for the next couple of days and see if the issue has been solved. Do find attached my updated DxDiag txt file for your perusal. Thank you very much!

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