Forum Discussion

aldiabad's avatar
5 years ago
Solved

The game failed to load

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? SP09: 1.assets.live-sp09.213
What expansions, game packs, and stuff packs do you have installed? Snowy scape, eco lifestyle, discover university, island living, seasons, cats & dogs, city living, dine out, tiny living, moschino, laundry day, fitness, vintage glamour.
Steps: How can we find the bug ourselves? When I select the lot and hit the play button it takes the time to load but when it finishes the next message appears: The game failed to load. Error code: 132:855fb3f6:2851b128. It is recommended that you relaunch the game. When I do, it’s the same all over again.
What happens when the bug occurs? I can’t play
What do you expect to see? I expect to play normally
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Image of the error

  • @aldiabad It's a bit difficult on console as you don't see the lastExceptions.

    it can be any item, including invisible ones but the best strategy is the following

    1. Save your lot to the library
    2. Bulldoze the lot, see if it loads
    3. If it does, you know it's something on the lot
    4. Replace the lot from the library.
    5. Start deleting rooms one by one (you can also do them floor by floor at first if you have multiple floors to find out which floor it is). Try if it loads after every room/floor.
    6. Continue to narrow down the room. Once you found the room, you can start narrowing down the object itself.

    If it doesn't load, even when bulldozed, let me know.

5 Replies

  • @aldiabad Do you have it on all lots or just a specific one ? It's usually a faulty object on the lot causing it
  • ¡Hola @crinrict ! Thanks for your answer. It only happens in one lot, apparently... do you know how it can be fixed?

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @aldiabad It's a bit difficult on console as you don't see the lastExceptions.

    it can be any item, including invisible ones but the best strategy is the following

    1. Save your lot to the library
    2. Bulldoze the lot, see if it loads
    3. If it does, you know it's something on the lot
    4. Replace the lot from the library.
    5. Start deleting rooms one by one (you can also do them floor by floor at first if you have multiple floors to find out which floor it is). Try if it loads after every room/floor.
    6. Continue to narrow down the room. Once you found the room, you can start narrowing down the object itself.

    If it doesn't load, even when bulldozed, let me know.

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