Forum Discussion

5 Replies

  • 9cdim33gu4t4​  Are the graphics distorted like that all the time; or are you saying the game looks normal until this happens, and then it crashes right afterwards?

    Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • 9cdim33gu4t4​  Your dxdiag lists a few crashes of the graphics driver, which would explain the issue, and the driver is also from 2023.  So try installing the newest driver available from Intel:

    https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your laptop afterwards and before trying to play.

    If you can't install the driver, use this method:

    https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html

  • 9cdim33gu4t4's avatar
    9cdim33gu4t4
    Seasoned Newcomer
    22 days ago

    I installed the newest driver (2026), and it crashed again, this time with weird colors, and there was a little graphic deformity again (the black line that came from the ear), but it was not as present as in the first picture, I had all my mods disabled

  • 9cdim33gu4t4​  Then please do a clean uninstall of the graphics driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    And reinstall the new one.

    If this doesn't help, is your laptop still under warranty, or is there a place you can take it to get tested?  I'm not saying it is definitely broken in some way, only that this is now a reasonable possibility.  And if this is in fact a hardware issue, you're not going to be able to solve it yourself, at least not completely.

    If you can't take the laptop to a store to be examined, I can make some suggestions, but I'm not sure how much they'll help.  Let me know.