Forum Discussion

KoshkaNyao's avatar
8 years ago

The Game has run out of memory

"The Game has run out of memory"

I've been troubleshooting for days and can not find a fix that works.

When I first installed the update and the New Jungle Expansion it wouldn't save.

I troubleshooted that. That seemed to just make things worse.

This is what I've ended up with. 

I've cleaned the registry. Opened and installed uninstalled reinstalled etc.. on admin.

Looked through and deleted all hidden things involved with the Sims.

Checked all updates.

Firewalls

Made sure it was being updated and installed in the right directory. 

Made sure the ram was fine...

Launched the game sitting right now I'm using 32% memory. 

When I launch it, it only jumps up to 33%.

I'm at a loss.

I've had stuff like this happen before and I left it alone and gave up 

and a few months later I tried again and it fixed itself. 

Don't really want to do that. 

Maybe someone else has the hidden secret?

Thanks!

4 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @KoshkaNyao  First thing I notice you have a 230.7Gb system device. You have 83.8Gb free space. IMO a 256Gb system device is not big enough for the Windows operating system. The Windows operating system bloats - it is what it does. Casual users do not realize that a certain amount of free space is required for the operating system to operate correctly. First you have an unusually big page file - that equates to space on the system drive. If you free up space on the system device I'm guessing eventually the game will run. That is probably why it fixes itself after a while. Either you freed up enough space on the system device or your running less programs at the moment or you finally moved your downloads to the data drive or Windows decided to clean house or you used a drive cleaner and it removed temp files and other data that is no longer useful. The point being you'll will probably never know exactly why. It looks like you have two different monitors connected using two different technologies. I do not recommend doing this as it uses more resources then if you used two identical monitors using the same connection technologies. Have you tried disconnecting one monitor and tried this game after cleaning up the hard drive? You have to remember that this game is a 32 bit application and will only run in 4Gb of memory before paging to virtual memory. My recommendation is to gen up a larger drive and disconnect one of the monitors and try the game.

  • KoshkaNyao's avatar
    KoshkaNyao
    8 years ago

    I have a tb second F Drive that I use and have used for Sims in the past that's usually where I house it. But, since the memory usage thing popped up I moved it to the c drive for easier accessibility. 

    I'm not sure why the monitors are reading as two different technologies. The monitors are identical. The connections are different. One's an hdmi the other is the old school screw in. I can adjust that.  The only programs I've had up is Chrome trying to trouble shoot and skype. Other than that I've had nothing else up while trying to run the game. I cleaned everything trying to figure this out. 

     I tried everything but the gen up. Cause obviously I can't do that right away. I got this

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @KoshkaNyao Sims 3 had problems with dual monitors and I think this was solved with device drivers (I know your talking about Sims 4 but they are similar games). The best solution was to play the game with one monitor. You use more computer resources using different technologies (DVI and VGA) because the video system has to develop different frame buffers and that is extra work for the video system. The Windows operating system bloats and each iteration is worse. You need free space on the system drive and the more you deprive the operating system the more memory it claims and the is less memory for other applications. The process of using free space is very complicated. If you need to know more technical explanation either get a book or take a class about computer operating systems. There are many applications running in the back ground that may require free space and if the is no free space something is going to crash. IMO a 256 ssd is not big enough for a casual Windows user to run a gaming computer. There is just too much going on that if you don't understand your system then you are a casual user. I have posted many times about the merits of a small ssd on a gaming computer. Yes a ssd is fast, yes ssds are expensive that's why you bought a small ssd to begin with. If you have to offload applications to a conventional data drive, those applications will loose the benefit of a faster ssd. So I get to have another sip of coffee while my computer boots. That device needs to be carefully monitored and issues need to be taken care of more sooner then later. This requires a user that needs to know when things are not right with the operating system. The minimum I would recommend is a 500Gb device for the system. 1Tb would be better. I'm building 4Tb nas boxes now - why am I not using ssd, how much would it cost to have 4Tb of ssd storage? When the cost of adequate ssd storage come down then we have to examine the serviceability of the product because there are r/w limits to ssds. The smaller the device the more the same cells are going to be accessed. Simple math says you need 8170Mb of shared memory for each monitor for frame buffers (let's see, that's 8170 X 2 = 16340). OMG! that's exactly all the memory you have! I'm guessing that's why your page file is so large. This is a very simple explanation why your setup probably won't work in the long run. When you start building a system with multiple monitors and then call it a gaming machine you really need to plan what hardware you have to get to make it work. Your system may be nice for say a stock broker who is a day trader or a student who is doing research while composing a paper. The demand of system resources (resources is not the same as memory) is less of a demand then a gaming system. Moving the game from device to device is just moving the problem around.

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    Please uninstall Origin and manually delete anything left over.

    Then download the latest version of Origin from: https://www.origin.com/dnk/en-us/store/download

    This should help with your issue. Also Check in Origin that it is set to run the 64 bit version of Sims 4.

    Rightclick the game in Origin and select Properties. On the Advanced Launch Options tab make sure it says 64 bit.

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