The game was deleted after the update.
After the last update, when I opened the game, my previous games were deleted. I tried to start a new game, but a white screen appears and the game closes. The EA app says 'an error occurred on our e...
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burburya For the missing saves, please see this guide:
⚙️[PC] Sims 4 Missing User Content (saves, mods, etc.) | EA Forums - 12636780
For the white screen and error, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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