Solved
The phone won't pop-up after clicking on the icon, but it makes the sound
I can click on the phone icon next to the home icon on the bottom menu of my sims game, it makes the sound, but the menu isn't popping up on the screen. I've tried removing my CC and updating all my ...
Please try moving your Mods folder to your desktop and delete the localthumbnailcache.package file, plus delete any other folder or file in the "'The Sims 4' folder with the word 'cache' in the title. Then re-enter the game and the game will make a fresh Mods folder. See if the issue is gone.
If this fixes the situation you can re-add your Mods/CC one at a time to see which one(s) were causing the issue. If you have many mods/CC you can re-add/troubleshoot via the 50/50 method. (By dividing them in half, testing half of them as a group, and if the issue is still there try with half of that half, etc., until you have found all of the Mods/CC that are causing the problem.)
