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bobins1234's avatar
bobins1234
Seasoned Newcomer
6 days ago

Sims 4 wont launch after update

I have had the same issues playing Sims 4 as other players ie cant drag trash to sink or bin, sims returning from school and work early if i travel from home lot or back to home lot, issues with queue and speed etc. After a few days of playing with the issues the game will no longer load. I use the ea app, i press play it says it is launching and does the normal launch process however the game does not launch and the play button goes back to blue and the last played will change to when i tried to launch. I have tried clearing cache, removing mods and cc, repairing sims with mods in folder, repairing without mods in folder, deleting ea app and redownloading it etc. I contacted ea but they have not gave any options that worked. On reddit i found other people experiencing the same issue and do not have a fix either so i know the issue is not my laptop. Does anyone know how to fix this?

ea app
launching
updates

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 days ago

    bobins1234​  Have you tried moving or renaming the entire Sims 4 user folder yet?  If not, please do so now.  It's the folder in Documents > Electronic Arts that contains your saves and other user data.  Moving or renaming it won't delete the data but will prevent the game from reading it, and anything else currently in that folder, so it's a useful test.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • bobins1234's avatar
    bobins1234
    Seasoned Newcomer
    3 days ago

    Hi, yes i have tried that, this did not work. My sims has recently been put onto an external hard drive as my laptop was running out of space so i can rename it but not move it. Will a dxdiag work if it is on an external hard drive. 

    Please note that i had moved it onto the hard drive before the new update and it was working, would actually launch and i had normal game play. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    bobins1234​  Yes, a dxdiag would be fine with the game on the external drive.  Just make sure the external is plugged in when you run the dxdiag.

    Please also let me know whether the game is installed on the external, or the user data (saves, mods, etc.) are stored there, or both.

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