The Return of Jump Bug? Maybe... HELP!

Sounds like that game has some kind of save game corruption

It's buggy on both computers, right ?

If so, are you willing to share your save game ?

If so, please zip up this folder: documents\electronicarts\thesims4\saves, upload to mediafire or dropbox and PM me the link.

Hi @amarzuki,

how long do you usually play until you run into the issue ? Do you have to go traveling or can you list steps to reproduce ?

I've played about 10 min and have no issues. Playing the Caretaker Family. Is that correct ?

10 minutes or so is usually all it takes before it starts to happen if not sooner, and it's not just Caretaker, but all of them. The jumping issues seems to only occur when they communicate with each other, and this resetting issue i mentioned in the PM occurs when travelling or leaving the lot. I can't say what exact steps happen to cause the bug as when it was tested on the other system they were sort of just let to run things themselves (but after 10 times reloading with mods, without mods, regenerating the sim folder etc, i was tired of playing them., it's just a case of a group of people are talking and then they stop talking, flap their arms and drop whatever else they were doing, ie: a group of kids doing homework at the same table and chatting to each other. 

Anja

They were all busy talking and I didn't see a problem at all but let me try play a bit longer and also traveling

Hi

So, we went backwards, found a save file that we believed to be uncorrupted, and we got a few weeks play, but for the past week or so, we've been going backwards daily, as the same bug continues to pop up.

In this little video, a father sim attempts to interact with his baby, and as you’ll be able to see, the action is never completed. (AKA, changing the diaper) while this vid is solely about the father and baby, it can happen between any sim.

https://dl.dropboxusercontent.com/u/54672158/SimSavesMarzuki/sims4-5-9-19-jump.avi

The saving bug that I mentioned in an earlier post also continues to re-emerge as the jumping begins.

Any help would be much appreciated,

Thanks,

Anja

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

I had no issues with your save. I've let ir run for about 1 hour and no jumping

Hi,

Thanks for looking into this again. Here's the file you asked for 🙂

http://pastebin.com/3dfVp8i4

Anja

Your specs look good (certainly better than mine)

Only thing I see is that your hard drive space is a bit low. Do you have the game and user files on c ?

I'll forward your save to the CM and see if anyone can reproduce your issue,

Hi, 

No, the saves go to the other drive. We've recently also looked at any possible mod issues and that hasn't helped either. 

Not sure what to try next...

Anja

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.