Forum Discussion
Anonymous
11 years agoI have deleted all my mods and tried the backup ix and it still give me the same message. My game CD is in another country so I can't reinstall it. I just updated it. Please help!
crinrict
11 years agoHero+
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.