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ally47568's avatar
1 year ago

The Sims 4 closes right after startup screen

I updated my game today and was able to log in normally to turn on the mods, but when I log out and log back in I can't get past the loading screen to the menu. The game just closes, I removed the mods and I still can't log in! My PC is fully updated and I've never had this problem before in 2 years of playing on this computer, I've already repaired the game but it's still the same. Below is my Dxdiag file

1 Reply

  • @ally47568  Thanks for the dxdiag.  Please update your Nvidia graphics driver, which is from January 2022.  You can find the newest driver here:

    https://www.nvidia.com/en-us/drivers/

    Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

    If that doesn't help, uninstall Razer Chroma, which is crashing.  If that doesn't help either, uninstall any other Razer apps you have: Synapse, Cortex, whatever you can find.  It may be fine to reinstall them later, but please hold off until Sims 4 is working again.

    And just to be clear, if you haven't removed the entire Mods folder, please do so while testing.