The Sims 4 crashes on startup
Hi, I've had this issue for a couple of days now. Everytime I start the game, it crashes immediately. I feel like I've tried everything. I know my computer can run it so that's not the issue. So far...
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@agathe1312 Do you use any software that changes how you use text on your computer, for example a dictation or text-to-speech app? If so, try disabling it temporarily. The Sims 4 crashes in your dxdiag (and thanks for providing it) reference a component of Windows that interacts with these types of apps.
If that doesn't help, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Thank you for your answer
I don't use any app like the ones you mentionned so I tried doing as you said.
When copying and pasting “DISM.exe /Online /Cleanup-image /Restorehealth” I got the error : 0x800f0827
@agathe1312 This error when running DISM suggests some system corruption. Because it could be a fluke, feel free to try again; it might work this time around. Otherwise, it's a problem that's more significant than what you're seeing with Sims 4.
There are some intermediate steps you could try, but I would suggest going right to a malware scan, just to be safe. I'm not saying your computer has a virus, only that it's a possibility worth investigating. Download Malwarebytes (the free trial is fine) from here:
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for your C drive, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything., so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
Next, please run a repair install of Windows. Here's how:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
This shouldn't delete any of your data, but if you get to step 13 and are NOT asked to keep personal files and apps, back out and start over.
Hello again, I scanned my computer with malwarebytes and this was the result (file attached).
I'm relatively surprised to have this many results as I scan my computer every couple of weeks with windows defender.
Also, the report is in french, I couldn't figure out how to change the default language, I hope it's not an issue.
Thank you
(with the file this time, sorry)
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