The Sims 4 EA Play edition instead of Digital Deluxe
Error reported ID: 3a3a902a-c287-45bf-a65a-4a93a273a25a
Lately, I've been having trouble launching games through EA Desktop. Originally, I thought it was all games, but I discovered that it only affects games from EA Play. That's how discovered that apparently EA screwed me over, because I own a physical collector's edition of The Sims 4 with the license key and everything. But I noticed that EA silently removed my ownership of the game from the launcher and replaced it with the EA Play edition.
It's truly absurd to me that the app requires me to have a subscription to play a game that I physically own.
If you're not able to access any EA Play games, please reach back out to the live support team so they can check the entitlements on your account for these games.
Please submit a brand new help request here to have live support check your account details with you- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference.