The Sims 4 EA Play edition instead of Digital Deluxe

@Frosty_ShadowYT  You don't need a subscription to play, but it's easy to mistakenly click on the offer to "upgrade" to the EA Play version of a game you already own.  (I've been carefully dodging these prompts for years.)  What happens if you choose to remove the EA Play version from your game library?  Sims 4 should revert to the version you own instead.

If that deosn't work, you can contact EA customer support and ask that they remove the EA Play version, and only that version, from your account.  I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-4&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

@puzzlezaddict Interesting.

I tried doing what you suggested, but I don't see an option to remove games from my library in the EA Desktop app.

As for the link that you provided, nothing happens when I click "Chat with us", it just reloads the page. Same with the email option.

I tried it on 3 different browsers so I don't think it's on my end.

@Frosty_ShadowYT  Try going here:

https://help.ea.com/en/

and choosing Sims 4 > all topics > dispute a charge.

@puzzlezaddict I talked with the EA Chat. After an hour of explaining the issue to them they just dismissed me saying that The Sims 4 Digital Deluxe is an old game, it's been sunset and doesn't receive bug fixes and updates anymore.

I told them that this is ridiculous and they just closed the chat on me without solving the issue.

Hi @Frosty_ShadowYT 

The EA app now shows The Sims 4 game tile as Standard Version, or the EA Play version if you have an active membership. However, if you previously owned the Limited Edition or Deluxe Version, you'll still have access to all the extra content on your account. 

In the EA app, please open your game library and click The Sims 4 game tile and go to Manage Game-> Manage Add-ons. Your extra limited/deluxe edition content should be listed here, you'll want to check for Life of the Party and Up All Night. If you're not seeing the extra content listed there in the app, be sure to let me know! 

@EA_Solaire the addons are indeed there. However that doesn't change the fact that a bug in EA Desktop prevents me from playing the game. For some reason only games that I can run currently are the ones I actually own, the ones that come from EA Play get stuck on "Launching game..." and unfortunately I tried all solutions I could find on the internet and none of them work.

That is the main reason I wanted to get the game back to the version that I own instead of being one from EA Play.

@Frosty_ShadowYT 

Can you check your account again now please and let me know if you're able to access The Sims? 

I checked it right now. Still doesn't launch, just like every other game from EA Play.

Only games that are not from the subscription are working.