The sims 4 game crashes after 5 minutes of playing. then the screen goes all white but it apperes that the game is still runing and I can move the game arrow on the white screen. I uninstall and re...
@MorSV There are several potential issues showing up in your hwinfo log, but two stand out. The first is that the voltage on the 12V rail dropped significantly as the monitoring went on: it was as low as 11.52V. What do you have for a power supply? Please list the manufacturer, wattage, and rating, e.g. Corsair 750W 80+ Gold. I take it you've never upgraded the PSU since you bought this computer? It might be time for a new one.
The other major issue is that your graphics card is overheating, running up to 104º C and staying there. This is despite the fact that its fan is operating at 100% and that the temperatures inside the case are well controlled. In fact, even before you start to play, the GPU temperature is much higher than it should be while the card is idling. Either the GPU fan is broken, or it's so clogged with dust that it can't do its job. Before you play again, please clean the fan, then turn on your computer and make sure the fan is actually working.
@MorSV Okay, that's another error that's most likely related to your graphics card driver, or rather one of them. Before anything else though, please let me know whether your monitor is plugged into your computer's motherboard, or to the dedicated graphics card. In case you're not sure, the motherboard is the vertical panel where you'd also plug in your keyboard, mouse, speakers, etc. The graphics card is separate, with a few horizontal ports for monitors.
If your monitor is plugged into the motherboard, please plug it into the graphics card instead, and test.
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, launch DDU again, reboot into safe mode as recommended, and choose GPU and Intel in the above menu, then click Clean and Restart.
When your computer reboots, install the Intel driver, then reboot again. Launch the Nvidia driver, select custom mode, then "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game works normally. If not, let me know, and please post the newest Reliability Monitor entry just as you did this last time.
Since this whole thing has to happen while you're offline (or Windows may decide to download a driver for you, rather than the one you want), you can print out these instructions, or have them open on a different device, if it's easier.
