puzzlezaddictThank you for your response. I deleted everything; the sims 4 game, the EA app, and all mods and ccs out of my computer. Re-installed the EA app and then the game but it still won't run. The screen goes black, flashes a couple of times and then a white screen. It then becomes unresponsive and I have to use Task Manager to close it. I have McAfee for antivirus and I also have NordVPN active, if that matters. This is a fairly new laptop and the only thing on here is the game. When I first got the laptop, I was able to play the game with no issues. The issues started on the 12th when I updated the game. I haven't been able to run it at all. Thanks in advance for your help!