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Anonymous's avatar
Anonymous
9 years ago
Approved

The sims 4 instalation wont work

hey guys,  so i bought the sims 4 from my local store and tried to install it on my computer. i have created the origin account and downloaded the game however when i click the install button a mes...
pc
roberta591's avatar
roberta591
Hero (Retired)
9 years ago

@keyanamaree Is your computer a pc or mac? Was the local store a resale store? Really need a complete error message. It is possible to have the disc and still use the digital download. Are you installing from disc or Origin?

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    the computer is a PC, windows 7.

    the store is JB HIFI brand new with the plastic still on the game.

    i inserted the disc and followed the instructions for the origin account completed all that and had my account verified.

    after that there were no further prompts from auto run on how to install the game so i found the redeem code part in origin typed it in and then downloaded the digital copy.

    it completed the download after about an hour and came up with that message. i have uninstalled and reinstalled the origin app (or program) then attempted to install again the same message popped up again. I've now deleted the game file completely from my computer and am now attempting to re-download. if that message pops up again i will post it here. i remember it had a code of 1638.. thanks for your help 🙂

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    here's the message that comes up:

    the VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1638)

    • roberta591's avatar
      roberta591
      Hero (Retired)
      9 years ago

      @keyanamar Try this first - Find Update KB2918614 in the list and uninstall it. This update may break Windows installer service.

      What  you need to do is download the runtime package from Microsift. Try this link -  vc++ runtime Be aware that Windows 7 main support has expired and is now on extended support. Microsoft is giving away upgrades to windows 10 until July 29, 2016. Think about it but you don't have much time. Download the installer from Microsoft and install.

      • Anonymous's avatar
        Anonymous
        9 years ago
        Approved

        okay, where do i find this file update: KB2918614 

        ive had a look in the origin file and the origin games file but nothing with that name comes up 

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