The Sims 4 Is Greyed Out on the EA APP

Question

So... This started after i purchase the new expansion that has yet to be released. I bought on Steam (that's where i get all of my Sims 4 dlcs, which is all that has been released so far). Anyways, i bought and didn't think to much of it, until i decided to do a little play session and saw that my Sims 4 is greyed out and unavailable. As you can see, the game is registering that i got a new dlc (it was 95 before but then it showed 96) but out of nowhere, it suddenly has it this way. I haven't done anything to it, apart from turning my computer back on to play the game. I actually forgot that the dlc wasn't out it... Had i known i probably would've waited until release.

I checked on Google to see if there was anyone with the same issue, and i saw that a community manager had suggested to do this:

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Hey @hazel0220 , first things first try clearing EA app's cache to see if that fixes the issue. Simply click the three dashes in the far-left corner of the EA app > Help > App recovery > Clear cache.

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I did exactly that and nothing happened. I'm still seeing this issue and unable to play the game. ***Sorry about the quality of the photos, i took with my phone.***

puzzlezaddict · Answer

hallowqueen128&nbsp; Since you own Sims 4 through Steam, you'll need to launch it through Steam, and also repair or update there.&nbsp; Are you unable to play?&nbsp; If so, please let me know what happens when you try to play through Steam.

hallowqueen128 · Answer

Sorry that it took me this long to answer. So i was able to play by clicking on the The Sims 4 launcher. However, i never had this problem with the EA App. Before I was always able to see all the dlc install and numbers, just like it shows on The Sims 3 and The Sims Medieval. This only changed with the new expansion. I have uninstall and install the EA App and nothing happened… I also made sure to repair my game through Steam just as you suggested but nothing happened. I want to be able to see that on my EA App. I don’t know what’s going on…&nbsp;

puzzlezaddict · Answer

hallowqueen128&nbsp; If you click on the Sims 4 icon on the left of your second screenshot, what do you see?&nbsp; I'm not saying click the Play button, just the icon itself.
The "unavailable" issue happens sometimes, I'm not totally sure why, but it could be related to your region or using a VPN.&nbsp; It shouldn't happen just because you own the game in Steam, at least not when you've added it to your EA App library as well.

hallowqueen128 · Answer

Is this what you are asking? I'm sorry, i'm not really technologically savy, unfortunately... And i also don't use VPN's. I buy directly from the Brazilian Steam. I never bought from anywhere else but there. As soon as a new dlc drops, i go there, put to cart and purchase. I never used VPN's or anything like that. I never needed, and honestly, i wouldn't even know where that goes so...&nbsp;

puzzlezaddict · Answer

hallowqueen128&nbsp; I meant in the EA App, under jogos instalados, you can see an icon for each installed game.&nbsp; Click that and you should see the Sims 4 product page, but let me know what exactly appears.
As for the VPN, this isn't simply a matter of buying from a different store.&nbsp; Virtual Private Networks are used for a variety of reasons, and the EA App often doesn't work well when one is active.&nbsp; It's pretty difficult to install one by accident, but if someone else uses this computer, please check with them that they haven't downloaded one and left it running.