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EllieBucket's avatar
EllieBucket
Seasoned Novice
2 years ago

The Sims 4 keeps crashing

Hi can someone help me please?

Every time I play The Sims since the new update, it crashes. It started off happening when I planned a social event, it then happened when I tried to travel and now it happens at completely random points when playing. The game will just freeze and go to the desktop as if I wasn't even playing the game, I've lost hours of gameplay because of it. 

I play with mods but did the 50/50 method to find out whether it was any of them and it still proceeded to happen when I had removed them. 

I've linked my DxDiag file and if anything else is needed please let me know. 

I'm very confused. 

Thanks to anyone that will help!

pc

25 Replies

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  • EllieBucket's avatar
    EllieBucket
    Seasoned Novice
    2 years ago

    An older version doesn’t work, it’s just stuck on a loading screen whilst trying to load the household. I don’t know what can fix it at this point 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @EllieBucket  Can you load a different household in the older version of this save?  If so, try moving your main sims to a different lot, through Manage Worlds so you don't need to load their current lot.

  • EllieBucket's avatar
    EllieBucket
    Seasoned Novice
    2 years ago

    I can play as another household and am able to travel with them etc. I’ve just moved my main household to another lot but still having the same loading screen problem. 

  • EllieBucket's avatar
    EllieBucket
    Seasoned Novice
    2 years ago

    I’ve found that the problem is with one of the sims in this save, so thank you for helping me with that. I tried loading up my game with everything in and it got suck on the opening plumbob loading screen. Not too sure why this has happened.

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