Hi, thanks for taking the time to help. I checked what version of Direct X I have and I have Direct X 12.
As for gallery saves, nothing has been flagged as corrupted in my gallery but I do have old lots and households saved there. To be safe, I haven’t placed any of them in the game. However, I have wondered, even if I’m not playing them, if having old lots and households saved in my gallery has been part of the issue. Will I have to delete them? I have done vanilla saves and had the same issues but with my old (and possibly corrupt) households and lots in the gallery (not in the game).
I have looked at EA answers HQ; that’s how I knew to do about half the checks I’ve done but nothing has helped the situation and after chatting with someone from EA they suggested I post here.
I don't delete anything from my Saves, Screenshots, Mods, or Tray folders without first backing them up. I save my Library Tray sims and lots to separate folders outside my game folder on my own computer drives (not the Gallery). I label backup folders by year and month, then label separate folders within those with the names of each household or lot I save.
It's kind of confusing to explain and tricky organizing it at first. But I'm careful and I do these backups every time I save to my Library. If I ever want to re-add a lot/sim back to my game, I can easily search and find them and place them back in the Tray folder.
I do not use the online Gallery as a backup method. That space is a mess, and at some point, I'm sure EA will start restricting the way players use it as personal storage rather than for sharing creations. 😵
